Service Delivery Policy

Service Delivery Policy

Policy areaService Delivery
Document typePolicy
Applicable to Beyondlimits Care & Support Services
Version001
Date approved 19/08/2024
Approved by Managing Director
Next review dateEvery 12 Months
Related policies Service Access and Exit Policy
Support Planning Policy
Diversity Policy
Client Advocacy Policy
Consent Policy
Duty of Care Policy
Client Health and Wellbeing Policy
Safeguarding Against Violence, Abuse, Neglect, Exploitation and Discrimination Policy
Risk Management Policy
Emergency and Disaster Management Policy
Covid-19 Response Policy
Transition of Care Between Different Environments Policy
Client Living Alone and Receiving Personal Care from a Sole Worker Policy
Human Resources Management Policy
Work Health and Safety Policy
Medication Management Policy
Mealtime Management Policy
Food Safety Management Policy
Incident Management Policy
Conflict of Interest Policy
Manual Handling Policy
Client Money and Property Policy
Continuous Improvement and Quality Management Policy
Client Feedback and Complaints Management Policy
AuthorityNDIS Act 2013
NDIS Practice Standards and Quality Indicators
NDIS Code of Conduct
UN Convention on the Rights of Persons with Disabilities
UN Convention on the Rights of the Child
Aged Care Act 1997
Aged Care Quality and Safety Standards
Aged Care Code of Conduct

PURPOSE

The purpose of this policy is to explain our organisation’s commitment and approach to client service delivery/support provision.

SCOPE

This policy applies to all our workers (employees, contractors and volunteers).

DEFINITIONS

TermDefinition
Dignity of RiskA person’s right to make an informed choice - even if the choice involves some risk.
ReablementMaintaining a person’s functional ability. It refers to the process of rehabilitating a person to enable them to learn, or re-learn new skills to gain or regain some or all of their independence. It involves developing strategies to work towards achieving personal goals.
WellnessA philosophy underpinned by an emphasis on preventative health measures, optimising physical and emotional function, independence and encouraging active participation and engagement.

CONTEXT

Our organisation is committed to providing services and supports that:

POLICY STATEMENT

#1

Service Agreements, Fees and Charges

#2

Fair, Transparent and Compliant Service Provision

#3

Safe, Responsive and Person-centred Service Delivery

#4

Service Environments

#5

Privacy, Advocacy and Complaints

#6

Assessment and Review

#7

Continuity of Support

#8

Collaboration with and Referral to Other Providers

#9

Information and Record-keeping

#10

Worker Training and Development

SUPPORTING DOCUMENTS

Related procedures and forms include:

RESPONSIBILITIES

Managing Director is responsible for:

All workers are responsible for complying with the requirements of this policy.

COMPLIANCE

Deliberate breaches of this policy will be dealt with under our misconduct provisions, as stated in the Code of Conduct Agreement.

Service Delivery Policy

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